Clinician & Nurse Daily Use of CHIME

What is CHIME?

CHIME helps clinics by delivering the right person to the right place at the right time.

CHIME has three main components:

  1. Wall Mounted Tablets outside each room and allow nurses, clinicians and other staff members to

    1. Check in and out of appointments

    2. Add extra steps to appointments (e.g. vaccinations)

    3. See which rooms need cleaning

    4. See what patient is next in their queue

  2. A Central Flow Dashboard that’s accessible via a browser and allows staff members, nurses, and clinicians to:

    1. Check patients in as they arrive

    2. Edit appointment information and add extra steps (e.g. vaccinations)

    3. View and edit patient queues

    4. Edit rooms 

    5. Advance appointment status

  3. An Artificial Intelligence that decides who should do what, when. This component is currently turned OFF, until we are confident that it has been configured to work well for the clinic in a manual way.

These components are constantly talking to each other to make sure that everyone stays in sync.

Which component am I using?

As a clinician/nurse, you are mainly using the Wall Mounted Tablets to check in and out of your appointments.

You can use the Central Flow Dashboard on your computer to view your patient queues and your assigned rooms. Nurses can also use the Central Flow Dashboard to assign patients to yourself.

What do I need to do? What is my workflow?

Clinicians & Nurses will use CHIME Wall Mounted Tablets to:

  • Check in and out of their patient appointments 

  • View their patient queues

Nurses can use CHIME Central Flow Dashboard to:

  • Add additional services to the patient appointment (e.g. have a nurse see patient after your visit)

  • Assign specific patients to yourself

  • Overview of checked-in patient queue and list of scheduled appointments for day

Clinicians can use CHIME Central Flow Dashboard to:

  • Add additional services to the patient appointment (e.g. have a nurse see patient after your visit)

  • Check which rooms have been assigned to you for the day

  • Overview of checked-in patient queue and list of scheduled appointments for day

The Central Flow Dashboard is divided into 3 main parts. From left to right they are:

  1. The Scheduled Queue — this displays all of the patients that are scheduled for today

  2. The Admitted Queue — this display all of the patients that have been checked into the clinic, organized by their respective clinicians

  3. The Rooms Queue — this displays all of the rooms and what states they are in

How do I…

How do I access the Central Flow Dashboard?

  1. Click on your bookmarked link on your computer desktop.  It should have a label of CHIME.

  2. Once on the “Useful Links” screen, Click on the “NORTH” or “SOUTH” flow view depending on which reception area you are located in.

How do I know which room(s) I’ve been assigned to for the day?

  1. Click on your own name (you may have to scroll down to find the name).

  2. In the pop-up window, the rooms you are currently assigned to should be listed under ‘Current Preferred Rooms’.

The current status quo is that the receptionists are responsible for assigning clinicians to rooms for the day, and updating this information within CHIME.

How do I check in when I am ready to see a patient?

Beside the door of the patient exam room you are about to enter, there is a CHIME Wall Mounted Tablet.

  • Tap the “CHECK IN” button on the tablet.

  • Enter room and conduct your visit.

How do I check out when I am finished seeing a patient?

Beside the door of the patient exam room you are leaving, there is a CHIME Wall Mounted Tablet.

  • Tap the “CHECK OUT” button on the tablet.

  • The tablet will automatically show you the next patient waiting for you and the room number.

  • The tablet will automatically show the next staff/clinician visit if applicable or set the room to “Room Needs Cleaning” so that staff can tidy prior to room being circulated back into use.

How do I add additional services to a patient appointment?

On the Central Flow Dashboard, in the Admitted Queue section, find and click on the patient under your name.

In the pop-up window that shows up:

  • Choose one of the pre-defined services as listed or add a custom service by clicking on the “Add Service” drop-down menu.

  • Choose the appropriate clinician/staff as needed.

  • Click “Save Patient” button on the bottom of the pop-up window.

Restart a wall-mounted tablet that is glitching?

It’s easy; here are instructions that include a video!