Connecting to CHIME

If you have a quality WiFi network, we are happy to “piggy back” off your existing network. In this situation, please provide us our own SSID (e.g. CHIME_Network) and password in advance, so that we can configure everything upfront.

We will need to physically plug in the CHIME Server into the clinic’s network via Ethernet. To facilitate the proper functioning of our server:

• Please configure the network’s DHCP to assign the CHIME Server a fixed IP address (this can be done after we get our server plugged in, so that you can get the MAC address of our server)

• We prefer that you do NOT give us a static IP to configure on the server directly because we find that approach is less fault-tolerant and is more likely to result in us having connectivity issues

• We will map a URL to the internal IP address of the CHIME server that we install (e.g. accessing http://yourclinic.myclinic.io from an onsite computer will redirect to the static IP address of our server)

• Please configure your network settings so that any device logged into the CHIME WiFi network can access the IP address of the server that we supply

• Please configure your network so that any other clinic computer that you wish to have access to CHIME (e.g. each receptionist’s computer, each doctor’s computer) can access the IP address of the server that we supply.

Alternatively, we can deploy our own WiFi network to avoid overloading the clinic’s existing network, and for security. We currently use UniFi Hardware.

If the clinic’s existing server area is in the approximate center of the clinic, and the clinic is 3000 square feet or less, no new network drops are needed. We can simply deploy our access point in the server area. Otherwise, we will want to deploy one or more wireless access points at spots away from the existing server area. Please supply us with a layout of the clinic and we can collaborate to determine where and if any new drops are needed.